Patient Information
We have an appointments-based system and strive to stay on time. We are more than happy to see walk-in patients availability permitting. When booking, please inform us if your problem is urgent, or if you require a long appointment, need a special medical examination or if more than one family member needs to be seen.
Our Policy on Missed or Cancelled Appointments
We understand that situations can arise unexpectedly. When appointments are missed without notice, it affects the availability of care for other patients.
If you are running late, please call the practice and notify us of your situation. We will do our best to see you if late or offer an alternative time.
If you are unable to attend an appointment, please contact the practice as soon as possible — preferably at least 24 hours in advance — so we can offer the time to another patient.
Missed appointments, or appointments cancelled without notice, may incur a fee of $50.00. This fee is not claimable through Medicare.
Thank you for your understanding and cooperation.
In order to give their best to patients, Doctors are unable to answer phone calls during consultation times. Our staff will take a message and the Doctor will return your call as soon as possible. If the matter is urgent please inform reception.
We will be using text-message reminders to remind patients of appointments and upcoming reviews. Please specify if you do not wish to be contacted regarding such matters.
Your medical records are confidential. Our policy is to maintain security of your personal health information at all times. In the interest of providing quality health care, we have developed a privacy policy that complies with the Commonwealth Government legislation and recognises the rights of our patients to privacy. Information leaflets are available at the practice outlining our policy. Further information regarding the legislation is available from the Federal Privacy Commissioner on 1300 363 992 or visit www.privacy.gov.au
Due to patient confidentiality, results will only be given to the named patient. You may enquire and be informed about normal results by the receptionist / senior nurse over the phone. if your results require discussion by your doctor, an appointment will be arranged.
Should any of your personal details change, please ask to have your records amended. Please make sure that your Medicare card and any Health Care or Pension Concession Cards are valid and up to date as this will potentially affect your billing.
In the event of an emergency, please call 000 for an ambulance.
If you need a GP outside of our opening hours: - Dial 13SICK - 137425 - Book online https://homedoctor.com.au
The Translating and Interpreting Service (TIS National) can be contacted on 131 450.
Visual or hearing impaired patients can contact NRS TTY 1800 555 630 (free).
The practice is closed on all public holidays.
Additionally, we have an annual closure period during the Christmas and New Year holidays.
We appreciate your feedback at all times in order to tailor the running of a smooth efficient patient centred service. If you feel that there are any areas of improvement, suggestions can be left with reception.
POSITIVE FEEDBACK is also greatly valued - if you have been pleased with our service, please feel free to leave positive feedback by leaving us a review on Google!